Job Description

Below is the JD

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

Interview Process:

9.00 AM –9.30 AM : Interview Briefing (location, about the role, how the interview flow)
•This invite will be sent 1 day before the interview

9.45 AM –2.00 PM : Interview with the panel / Roleplay
•2 invites will be sent after the interview briefing

Working & Training Location: Jurong or Changi (HM will provide fixed location for the candidate upon request)

Note: CCTR will ask during interview on their preferred location. CCTR will try to allocate shortlisted candidates based closer to their residential address

Min Qualifications: Min “O” level & Tech Savvy