Job Detail

Job Description

Clarivate(tm) is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise.

We now have more than 8,500 colleagues in over 40 countries worldwide, and we work with over 200 partners to deliver value and success for our customers. Today, Clarivate is a publicly traded company, listed on the New York Stock Exchange under the ticker NYSE:CLVT.

Clarivate is committed to building, nurturing, and developing a diverse culture of belonging where new colleagues can bring their authentic self to work every day! Join us!

We are looking for a Customer Support to join our Innovative Interfaces team in Singapore. This is an amazing opportunity to work on Library Services. This is a new team and is reporting to the Operation Manager. We would love to speak with you if you have experience in customer support role in Information Technologies industry.

About You – experience, education, skills, and accomplishments

• Degree or higher in IT or library science

• 2 years or more of customer service experience

• Knowledge in SQL

It would be great if you also had . . .

• Experience in the library industry

What will you be doing in this role?

• Plays an active customer-facing role in Support Communities as needed.

• Develops skill set to include practical knowledge in the areas of Microsoft Transact-SQL, Reporting Services, and the Polaris ILS.

• Works with site to identify training needs and schedules such training.

• May lead and manage project planning for the team.

• May provide guidance and coaching to less-experienced peers

About the Team

Members of this team join a high performing, top tier customer experience group of 300 professionals supporting the number one market product in our industry, Polaris. Our customers support a global community of lifelong learners. Our top quality support is a market differentiator and key to why customer retention is unparalleled.

Hours of Work

This is a full time permanent position with regular working hour.

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities