Job Description

*FRONT DESK OFFICER*
We are seeking a highly motivated and skilled Front Desk Officer to join our team.

As a Front Desk Officer, you will be the first point of contact for our organization, providing excellent customer service to clients and visitors.

Your primary responsibility will be to ensure a positive and welcoming experience for all individuals entering our premises.

Responsibilities:
- Greet and welcome clients and visitors in a professional and friendly manner.
- Answer and direct phone calls, taking accurate messages when necessary.
- Provide information and assistance to clients and visitors, ensuring their needs are met.
- Handle inquiries and resolve complaints promptly and efficiently.
- Maintain the front desk and lobby areas are well organized, tidy & ready to receive Guests with a Friendly, Accurate and Efficient check in/ check out process

- Manage incoming and outgoing mail and packages is well organized!
- Perform administrative tasks such as data entry, filing, and scheduling appointments.
- Handle cash transactions and maintain accurate records of financial transactions.
- Collaborate with other departments to ensure smooth operations and customer satisfaction.
- Uphold company policies and procedures, including maintaining confidentiality of information.

Requirements:
- 1-3 years of experience in a similar role, preferably in a customer service or hospitality setting.
- Excellent communication skills, both verbal and written in English & Mandarin**
- Proficient in phone etiquette and handling multiple phone lines.
- Strong problem-solving skills and ability to multitask effectively.
- Experience in cash handling and basic accounting principles.
- Ability to manage conflicts and diffuse tense situations with professionalism.
- Knowledge of hospitality management principles and practices.

- ITE/ NITEC/ HIGHER NITEC/ N/ O/ DIPLOMA/ FRESH DEGREE

- Must be eligible to work full-time in Singapore.
- On-site work mode in the North East state of Singapore.

If you are a dedicated individual with a passion for providing exceptional customer service Internally & Externally,
We "WANT YOU"!! 

Interested Parties Pls send in your latest Resume/ CV to: hr@ghihotels.com.sg  *Only the selected parties will be notified. Thank You