Job Description

Work Location: East – At customer’s office
• Working Hours: 8.30am to 6pm for weekdays and if there is a patch deployment – it is usually performed on weekends and will be planned in advance
• Off-In-Lieu will be given for work done on weekend and any emergency work however subjected to Manager’s pre-approval
Job Description :
Scope of Software:
❖ Windows Operating System
❖ Microsoft Office
❖ Approved Internet Browsers (Edge, Chrome, Mozilla)
❖ Database Client
❖ Adobe Acrobat
❖ 7 zip
❖ Office Communicator System Client
❖ Java Runtime environment version update
❖ Banking Application
❖ Security Patches
Scope of Patch Deployment Tasks:
The Patch management tool is provided by customer. The following are the patch deployment tasks to be performed:
❖ Assist customer in a study and review of the existing environment
❖ To ensure patch management agent is included in any new build/rebuild process for all installation on desktop units
❖ Work closely with customer to strategize patch and implement management process
❖ Participate in pre-deployment patch testing for new patches /fixes
❖ Work closely with customer with all pre-production patch testing tasks. Customer to provide relevant hardware for pilot test.
❖ Perform desktop SOE/Image patch update and testing services
❖ Check and verify patch deployment status and work closely with resident engineer and/or dispatch engineer to determine the root cause of any failures attend to desk-side for patching support or manual patching if required
❖ Update customer IT Management on latest Windows patches or hot fixes
❖ Perform security & vulnerability patch services monthly or as per agreed SLA with customer for critical patches.
❖ Provide monthly status updates on patch level for all desktops, laptops and Servers & service level reporting to customer IT management

Service Level:

❖ To distribute bank approved patches to 95% of the desktop PCs as per the following patch criticality from the date of handover.
■ Critical Patch within 14 Days
■ High Risk Patch within 30 days
■ Medium Risk patch 60 days
■ Low Risk patch 90 days