Job Description

About the Job
Primary Responsibilities:
1. Provide technical support to end users on various technical issues and problems relating to hardware and software.
2. Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements.
3. Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end users.
4. Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays.
5. Able to identify interdependencies when analysing problems and developing creative solutions with supervision.
6. Displays a sound judgement when making decisions and demonstrates initiative when situation calls for action.