Job Detail

Job Description

Primary Responsibilities:
1. Provide phone and onsite support to end-users on ICT (Laptop, PCs, Printers, Scanners, Desktop applications, Storage servers) and basic network issues (LAN/WAN).
2. Follow up, as well as, close all the incidents/issues/requests accordingly.
3. Immediately report and support production by providing solutions when incident occurs.
4. Documentation and improvement on Standard Operating Procedures.
5. To assist in other ICT related projects or activities (such as upgrades, changes, maintenance and relocation).